© 2020 by The Craft Skill. 

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SHIPPING & REFUNDS

Shipping Policy

  • When buying any product from our store, we need 15-30 business days to prepare the order and ship them out.

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  • After receiving your payment successfully, we will send you a confirmation email. If for some reason you don’t get the email within 5 days, contact our customer service at info@thecraftskill.com to verify your payment.

  • For customer appreciation, we are at the moment offering worldwide shipping via expedited courier companies, which are FedEx, UPS, DHL and SKYNET. This is to ensure the security of your shipment. After shipping your product, we will provide you the tracking, so you may track your order.

  • We ask you to provide your physical street address and NOT the P.O.Box/APO/FPO addresses as courier companies don’t deliver to those addresses. Also mention your telephone number, in case the delivery person needs directions or have any questions.

FREE SHIPPING?

FREE SHIPPING on ORDERS OVER $50 USD! Product total must be equal to or greater than $50.00 USD

WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Please contact our Customer Support team (Contact Us Page) or EMAIL to start the return process. You must contact us within 10 days of receiving the product. Please include the following information:

  • Order number

  • Proof of purchase

  • Video or photo of the faulty product (if applicable)

  • Complete delivery address

  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return and want a refund on an item, please contact us within 10 days from receiving your order. Email: info@thecraftskill.com

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from The Craft Skill will be accepted. For products purchased from retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

HOW LONG IS THE RETURN PROCESS?

Processing returns may take up to 15-30 business days from the day we receive your return.

 

We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited.

WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 15-30 business days of receipt of the returned item.

If you haven't received a credit for your return yet, here's what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

NON Refundable Items?

Items that are personalized, bespoke or made-to-order to your specific requirements are Non Refundable.

HOW DO I CHANGE OR CANCEL MY ORDER?

You can cancel or change an Order within 3 days of Order placing. You can do so through EMAIL. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any order cancellation or modification will not be entertained after 3 days of order placing. If you cancel order within 3 days, the amount will be sent to the card-issuing bank within 15-30 business days. 

Custom Duty & Tax

Custom Duty & tax varies from country to country, on some items your country will ask you (customer) to pay custom duty or tax. The Craft Skill is not responsible for any custom duty or taxes applied in your country.

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