SHIPPING & REFUNDS
FREE SHIPPING on ORDERS OVER $50 USD! Product total must be equal to or greater than $50.00 USD
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Please contact our Customer Support team (Contact Us Page) or EMAIL to start the return process. Please include the following information:
Proof of purchase
Video or photo of the faulty product (if applicable)
Complete delivery address
Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
NON Refundable Items?
Items that are personalised, bespoke or made-to-order to your specific requirements are Non Refundable.
HOW LONG IS THE REFUND PROCESS?
Processing refunds may take up to 15-30 business days from the day we receive complete details of the refundable items. We will email you to confirm once your refund has been processed.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 15-30 business days of receipt of the returned item or cancellation request.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
You can cancel or change an Order within 3 days of Order placing. You can do so through EMAIL. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any order cancelation or modification will not be entertained after 3 days of order placing.
Custom Duty & Tax
Custom Duty & tax varies from country to country, on some items your country will ask you (customer) to pay custom duty or tax. The Craft Skill is not responsible for any custom duty or taxes applied in your country.