Frequently asked questions
What are the shipping Charges?
FREE SHIPPING on ORDERS OVER $50 USD! Product total must be equal to or greater than $50.00 USD
How can I get featured on your Website & Instagram page?
Absolutely! Send us a picture of the lovely product you bought from our website to email@example.com.
Can I order bulk amounts?
Any orders above 5 will be considered Bulk order. For bulk orders email us at firstname.lastname@example.org.
What if the item(s) I received are defective/incorrect/damaged?
How do I Change or Cancle my Order?
You can cancel or change an Order within 3 days of Order placing. You can do so through EMAIL. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any order cancellation or modification will not be entertained after 3 days of order placing. If you cancel order within 3 days, the amount will be sent to the card-issuing bank within 15-30 business days
Are there items which are Non refundable?
Items that are personalised, bespoke or made-to-order to your specific requirements are Non Refundable.
Are there any Custom Duty & Taxes?
Custom Duty & tax varies from country to country, on some items your country will ask you (customer) to pay custom duty or tax. The Craft Skill is not responsible for any custom duty or taxes applied in your country.