Frequently asked questions

What are the shipping Charges?

Shipping charges vary country to country. FREE SHIPPING on ORDERS OVER $300 USD! Product total must be equal to or greater than $300.00 USD

How can I get featured on your Website & Instagram page?

Absolutely! Send us a picture of the lovely product you bought from our website to feedback@thecraftskill.com. You can also send a small testimonial video.

Can I order bulk amounts?

Any orders above 5 will be considered Bulk order. For bulk orders email us at info@thecraftskill.com.

What if the item(s) I received are defective/incorrect/damaged?

Please contact our Customer Support team (Contact Us Page) or EMAIL to start the return process. Please include the following information: Order number Proof of purchase Video or photo of the faulty product (if applicable) Complete delivery address Contact telephone number In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

How do I Change or Cancle my Order?

You can cancel or change an Order within 3 days of Order placing. You can do so through EMAIL. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any order cancellation or modification will not be entertained after 3 days of order placing. If you cancel order within 3 days, the amount will be sent to the card-issuing bank within 15-30 business days

Are there items which are Non refundable?

Items that are personalised, bespoke or made-to-order to your specific requirements are Non Refundable.

Are there any Custom Duty & Taxes?

Custom Duty & tax varies from country to country, on some items your country will ask you (customer) to pay custom duty or tax. The Craft Skill is not responsible for any custom duty or taxes applied in your country.